About the Role This is a customer service and operations role where you handle inbound enquiries, provide quotes, and help book car transport jobs across Australia. All leads are generated through marketing activity, and there is no cold calling required. Your role is to quickly understand customer needs, assess each job properly, and make smart commercial and operational decisions to convert enquiries into bookings. What You’ll Be Doing Inbound Sales, Conversions & Commercial Thinking Handling inbound enquiries and converting them into bookings Following up warm leads and engaging with customer requirements Identifying urgency, value, and intent to determine the best approach Understanding job value, margins, and feasibility to guide decisions Knowing when to quote, close, or move on based on commercial sense Operations & Coordination Managing daily job flow between customers and carriers Liaising with transport providers for updates, scheduling, and movement coordination Ensuring all bookings are accurately structured before dispatch Making practical, real-time decisions to keep jobs moving smoothly Complex Quoting & Problem Solving Handling non-standard jobs Using logic and experience to assess requirements beyond system rules Asking the right questions upfront to prevent issues later in the process Resolving potential problems early before they escalate Customer Management & Communication Managing customer expectations around timelines, delays, and changes Providing clear, professional communication at all times Resolving issues efficiently while maintaining a positive experience What We’re Looking For This role suits someone who is: Commercially Aware Understands that time and decisions impact outcomes Comfortable making judgement calls Confident on the Phone Clear, professional, and direct communicator Able to guide conversations without a script A Strong Problem Solver Thinks beyond instructions Can assess situations and act logically Detail-Oriented Notices small details that affect outcomes Avoids mistakes that create downstream issues Resilient & Fast-Paced Comfortable working in a busy, high-volume environment Can manage multiple priorities at once Systems Confident · Comfortable learning and working confidently within our core software system This is a role where your decisions directly impact daily operations and customer outcomes. It is not suited to a slow-paced or purely administrative role. If you are confident, commercially minded, and want a role where your decisions matter, apply now!
